The Treating Customers Fairly (TCF) initiative is a key principle in FSA regulation of firms. The FSA provide broad standards with the aim of improving service to customers. The deVere UK business is completely dedicated to upholding these principles and integrating TCF principles into client contact on a daily basis.
Our plan in this area focuses on a commitment to the deliverance of a high quality service and to ensure the TCF fundamental principles are implemented into our everyday working practice.
We feel confident in meeting these objectives with the support and encouragement from senior management and key staff ensuring we are consistently ‘Treating Customers Fairly’.
Our Objectives are to;
- Make certain all of our clients can be confident that they are dealing with a firm where fair treatment is an essential factor.
- Provide our clients with products and services suitable for their needs.
- Ensure all clients are provided with honest and accurate information and are kept appropriately informed in a timely manner before, during and after the point of sale.
- Identify any areas for development and put them right effectively and efficiently.
- Review product performance and ensure it is of an acceptable standard.